How can Health Care Leaders Demonstrate a Commitment to their Clients, Community, and Customer Service?

-define clearly their client groups, including patients, residents, families, the community, as well as staff, physicians, students and volunteers
-leverage the shared goal of quality health care service as the foundation of all decisions and relationships
-identify clients’ needs and issues
-provide appropriate services based on clients’ needs
-gather input and feedback from clients regarding their satisfaction and changing needs
-use knowledge gained from client feedback to make decisions
-develop and implement client satisfaction improvement processes